Rental terms

1. Hire price — the standard hire price is £30 per mascot.
2. Return postage — a £20 return postage fee applies to each hire. Therefore, the total standard price is £50 per mascot hire, excluding the refundable deposit.
3. Multiple hire discount — discounts are available when hiring multiple mascots. Please contact us for a personalised quote.
4. Refundable deposit — a £50 refundable deposit is required to secure your booking. The deposit will be refunded once the mascot is returned in satisfactory condition.
5. Payment — the hire fee, return postage and refundable deposit are paid together once your booking is confirmed: £100 per costume and £180 for the duo. Nothing further is due.
6. Return of mascot — all mascots must be returned on the agreed date and at the agreed time.
7. Late returns — late returns may be subject to an additional charge.
8. Condition upon return — mascots must be returned in the same clean and satisfactory condition in which they were provided.
9. Damage & cleaning charges — any damage, stains, excessive dirt or other misuse may result in additional cleaning, repair or replacement charges. These costs may be deducted from the refundable deposit.
10. Care & use — mascots are provided for entertainment purposes only and must be handled with care and respect at all times.
11. Cancellation & refund policy — cancellations made 7 or more days before your event date are refunded in full, including the deposit. Cancellations within 7 days of the event date are non-refundable.
12. Customer responsibility — the customer is responsible for the mascot from the time of collection or delivery until it is safely returned to the agreed location.
13. Acceptance of terms — by booking or hiring a mascot, you confirm that you have read, understood and agreed to these terms & conditions.

⚠ NO REFUND WITHIN 7 DAYS OF YOUR EVENT DATE.