Frequently asked questions
Everything customers ask before booking. Still unsure? Message us on WhatsApp — we reply fast.
Mickey inspired, Minnie inspired, Mario inspired and Christmas Naughty Elf inspired costumes are £30 per day to hire (the Mickey & Minnie inspired Duo is £60). You pay the hire fee, £20 return postage and the refundable deposit together when you book — £100 payable upfront per costume (£180 for the duo). The deposit (£50 per costume, £100 for the duo) is refunded within 48 hours of the costume passing inspection, so the final cost is £50 per costume (£80 for the duo). Discounts are available when hiring multiple mascots. Every costume except the duo can also be bought brand new, from £89.99 to £129.99.
Choose your costume and enter your event date on its page, then send the booking on WhatsApp. We check availability and confirm your date — the booking is awaiting confirmation until we reply. You then pay the hire fee, £20 return postage and the refundable deposit together (£100 per costume, £180 for the duo). The costume arrives 1–2 days before your event (or collect free from Aberdeen); post it back the next working day after, and the deposit is refunded within 48 hours of inspection.
Hire bookings are arranged on WhatsApp: we confirm availability first, then you pay the upfront total (£100 per costume, £180 for the duo) by card or bank transfer — nothing further is due. Purchases are simple online orders — add to basket, check out and pay in full by card or bank transfer; the order is confirmed straight away.
Right now the collection is our 11 premium mascot costumes — Chase, Marshall, Bluey, Bingo, Mickey, Minnie, Luigi, Mario, Pikachu and Christmas Elf, plus the Mickey & Minnie Duo — and it keeps growing. Need something different? Message us: made-to-order and custom-branded costumes are available on request.
Yes. Every mascot is professionally cleaned, sanitised and inspected between hires. If anything is not right when you receive it, tell us on WhatsApp immediately.
The mascot costumes are one-size with roomy, fully-lined fits designed to be worn over everyday clothes. Message us on WhatsApp with the wearer’s approximate height and we’ll happily confirm the fit before you book.
Yes — hires are posted from Aberdeen anywhere in the UK, arriving 1–2 days before your event (postage £20 return per costume). Free collection from Aberdeen is available by arrangement. Purchases are sent with £10 postage & packing and arrive within 2 working days.
Yes — every costume except the hire-only duo shows a buy-it-now price (£89.99–£129.99). Buying needs no deposit: postage & packing is £10, delivery takes 2 working days, and made-to-order mascots and custom branding are available for businesses.
Within 48 hours of the costume passing our inspection. We refund to the account you paid from.
Hire cancellations made 7 or more days before your event date are refunded in full, including the deposit. Within 7 days of the event date, hires are non-refundable. For purchases, UK distance-selling rules give you 14 days from delivery to change your mind — see our Returns & Refunds page.
Of course — it’s the best part. Mickey inspired with Minnie inspired (or the ready-made inspired Duo), Mario inspired with the Christmas Naughty Elf inspired… send one WhatsApp booking with every costume and your event date, and ask us about bundle pricing.