Privacy Policy

Cedar House Mascots (“Cedar House”, “we”) respects your privacy. This short policy explains what we collect, why, and the choices you have.

What we collect

When you place an order we collect the name, email, phone and delivery address you provide at checkout, plus the items and totals of the order. If you use our enquiry form we collect the name, email, event date and message you submit. If you message us on WhatsApp, that conversation stays on your phone and ours — we keep only what we need to run your booking.

Payments

Card payments are processed securely by Stripe (and PayPal where offered). We never see or store your full card details. Bank-transfer details are provided on your order confirmation.

Reviews

When you leave a review on a costume, the name you type and your review text are published on the site once approved. Email addresses are never published, and you can ask us to remove your review at any time.

How we use it

Your details are used to take payment, deliver costumes, process refunds (including hire deposits) and reply to enquiries. We may use your email to send order updates. We do not sell or share your personal data with advertisers, and we do not send marketing emails without your consent.

How long we keep it

Order records are kept for as long as needed for accounting and tax purposes. Enquiry-form messages are deleted once the enquiry is resolved.

Cookies

The shop uses a small number of functional cookies (for example, your basket and, if you allow it, an analytics cookie). No advertising cookies are set by us.

Your rights

You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it (subject to the accounting rules above). Email abollejudith@yahoo.co.uk or WhatsApp 07960 762545 and we will respond promptly.

Contact

Questions about this policy or your data? Email abollejudith@yahoo.co.uk, message 07960 762545 on WhatsApp, or use the form on our Contact page.