Returns & refunds

Hire deposits. Deposits are refunded within 48 hours of the costume passing inspection, to the account you paid from.

Hire cancellations. Cancellations made 7 or more days before your event date are refunded in full, including the deposit. Cancellations within 7 days of the event date are non-refundable (the same policy is stated in our Rental Terms).

Purchases — your 14-day right to change your mind. Under the UK Consumer Contracts Regulations 2013, you have 14 days from the day after delivery to tell us you wish to cancel a purchase. Message us on WhatsApp within those 14 days, then return the item (unused and in its original packaging) within 14 days of cancelling. We refund the item price and standard postage within 14 days of receiving it back — please keep proof of postage. For hygiene reasons, worn costumes cannot be returned unless faulty; made-to-order and custom-branded items are non-returnable.

Problems with an item? Tell us on WhatsApp on the day it arrives and we’ll swap or refund — we want you delighted.